Future Mobile Commerce is Now?
Posted on September 4, 2010 – 10:15 amIt’s crazy to think that the future might be sneaking up faster than we think. Remember the time when people were scared to give their credit card information over the Internet? Concerns about identity theft, unfamiliarity with ssl pages, the need to see the product in person were typical excuses. Times have most certainly changed as e-commerce is booming and just apart of the way we live today.
M-Commerce or mobile commerce is definitely coming and soon will be “just apart of the way we live”. As smart phones and other portable devices like the iPad become more ubiquitous the amount of commerce will follow. For example, I was at the airport tonight waiting for my trip to New Zealand/Australia with my wife. We quickly realized that we probably should’ve make reservations for the spa/hot springs we had planned to visit in less than 48 hours. I quickly jumped onto my iPad, found their website, filled out a form, and submitted my credit card information. I got an email 10 minutes later with times to choose from. One email reply later and our reservation was confirmed. Pretty powerful stuff. In a matter of 15 minutes we were able to purchase a service in a country across the globe for a place we had never been that would be fulfilled in less than 48 hours. The amazing part is that we were sitting in terminal 43 of LAX…the walls of commerce are being broken down as I type.
The experience I had is probably not common today but it will be very very soon. I’m guessing in less than 2 years this will be commonplace. The speed at which things can be purchased is truly game changing. Mobile is definitely where business should start to think about optimizing. By optimization I see a few key areas:
- Simple easy to use websites or app – if I’m mobile I want to be able to find what I want quickly and fast. This probably means shorter forms, quick forms of payment, etc.
- Fast response – Let me know my purchase went through. Notify me quickly that there are problems. Reply to support and service questions instantly.
- Full selection – I should be able to purchase anything and everything that I could from a physical location or website.
Thoughts about m-commerce? Leave some comments…would love to discuss.

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